Q1. Ordering & Shipping Process

① Order: Please double-check your shipping details so we can deliver smoothly. ② Dispatch: We’ll email your tracking number as soon as it ships. ③ Customs: Please check your email for any verification requests. (Import duties/taxes are the recipient's responsibility.) ④ Delivery: Handed over to local carriers. Track your package anytime via Track Order.

Q2. How do I order, and what currency is used at checkout?

English & Traditional Chinese support. Checkout is in TWD (NT$). Final rates depend on your card issuer.

Q3. What payment methods are accepted?

Visa, Mastercard, JCB, UnionPay, and Apple Pay. Non-Taiwanese cards require 3D Secure.

Q4. Do you ship to my country? What are the shipping fees and delivery times?

Free Worldwide Shipping. • HK / MO: ~3 business days • CN / SG / JP / KR / PH: ~3–5 days • MY: ~5–11 days • US / CA / AU / UK / DE / FR / TH: ~5–10 days (Delivery times vary by local customs.)

Q5. What should I keep in mind when entering my shipping address?

Use English and postal codes (Chinese accepted for SG, MY, HK, MO). Address cannot be changed once placed. Incorrect addresses incur round-trip shipping and customs fees.

Q6. Do I need to pay import duties and taxes?

Prices exclude import taxes/duties. • Duty-Free (Most Cases): HK, MO, AU. • Other Regions: Collected by local customs upon arrival. Note: Unpaid duty returns are refunded minus round-trip shipping, duties, and fees.

Q7. Will I receive a Taiwanese tax invoice?

No. Export orders include a Commercial Invoice instead of Taiwanese tax invoices.

Q8. How do I choose my size, and what is the return policy?

Select regular size (EUR recommend) or use our on-line size guide. • Returns: All sales final. No returns or refunds for personal preference. • Defects / Wrong Items: Contact support within 7 days for a full refund without return.

Q9. Is there a warranty? What if the dial or wire lace breaks?

Orders include 2 free Quick-Dial repair kits. Replacements are also sold separately.

Q10. Which safety standards do your safety footwear comply with?

Strictly complies with CE EN ISO 20345:2022 (EU) or CNS 20345:2015 (Taiwan) standards.

Q11. How do I maintain and clean footwear with the Quick-Dial Fit System?

• Ventilation: Remove insoles and air dry. Tip upside down to clear debris. • Dial & Wire: Clean wire guides with an interdental brush. • Cleaning: Apply leather oil periodically. Hand-wash with mild detergent and air dry in shade.

Q12. Can safety footwear be washed or sun-dried? Why doesn't sun exposure damage them while working?

• Washing & Drying: Wash with water and soft cloth. Never sun-dry; always air dry in shade. • Work Environment: Walking creates airflow, preventing heat damage during outdoor work.

Q13. Can waterproof footwear replace rain boots? What is the difference between Bootie Waterproof and Water-Resistant Upper?

• Rain Boot Alternative: Not for continuous submersion. Use rain boots for prolonged water work. • Bootie Waterproof: Internal membrane for short-term submersion. • Water-Resistant Upper (WPA): Protects against daily splashes and light rain.

Q14. Can the waterproof feature be repaired if it wears out or leaks?

Not recommended. The integrated waterproof membrane cannot be repaired if damaged.

Q15. Can worn or damaged outsoles be replaced?

Not recommended. Re-soling compromises safety and waterproofing. Replace worn footwear for full protection.

PATRONI Safety Shoes | Global Shipping FAQ

Your Shopping Cart is empty.

${{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}$ ${{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}$

{{ childProduct.title_translations | translateModel }}

{{ getChildVariationShorthand(childProduct.child_variation) }}

{{ getSelectedItemDetail(selectedChildProduct, item).childProductName }} x {{ selectedChildProduct.quantity || 1 }}

{{ getSelectedItemDetail(selectedChildProduct, item).childVariationName }}

{{item.quantity}}x {{ item.unit_point }} Point

Remove

${{addonItem.product.cover_media.alt_translations | translateModel}}$

{{addonItem.quantity}}x {{ mainConfig.merchantData.base_currency.alternate_symbol + "0" }}